Ordering, Delivery & Installation · Product Support · Reviewed by SafeGear advisors
Transport is insured, but the moment you sign for the delivery matters.
Before signing — check the goods thoroughly while the driver is still present. If you find damage you can refuse the delivery, or accept it and record the damage on the delivery paperwork before you sign.
After signing — contact us immediately. A claim is harder once the delivery has been accepted with no damage recorded, but it is not impossible. Photographs and a short video of both the damage and the outer packaging are what make the difference.
Either way, contact us as soon as you find the damage, with your order number, photographs of the damage and photographs of the outer packaging.
